Cancellation, Refund and Service Policy

Effective Date: July 2026

1. Our Commitment

At MapVisibilite Inc., we are committed to providing professional digital marketing, online visibility, local SEO, website development, reputation management and related digital services with transparency, integrity and professionalism.

This Cancellation, Refund and Service Policy explains how service cancellations, refund requests and customer concerns are handled before, during and after the delivery of our services.

By purchasing any service from MapVisibilite Inc., you acknowledge that you have read, understood and accepted this Policy, our Terms of Service, and, where applicable, our electronically signed Service Agreement.

Our goal is always to resolve customer concerns fairly, efficiently and professionally.

2. Beginning of Services

Our services are professional digital services that may begin immediately after:

• Payment confirmation;
• Acceptance of our electronic Service Agreement (where applicable);
• Receipt of the information required to begin your project.

Service preparation and execution may include, but are not limited to:

• Project setup;
• Administrative processing;
• Technical analysis;
• Website planning and development;
• Local SEO analysis;
• Google Business Profile review and optimization;
• Reputation management preparation;
• Compliance review;
• Internal resource allocation;
• Any other work necessary to deliver the purchased services.

These activities constitute the commencement of service delivery.

3. Service Cancellation

If you wish to cancel a purchased service, please contact MapVisibilite Inc. as soon as possible.

If you believe your purchase was made in error or you no longer wish to proceed, we strongly encourage you to contact us within 48 hours of your purchase so that we may review your request and determine the most appropriate solution.

Each cancellation request is reviewed individually according to the circumstances of the project.

4. Refund Policy

Refund requests must always be submitted directly to MapVisibilite Inc.

Each request is carefully reviewed based on:

• the services purchased;
• the work already completed;
• the professional resources already allocated;
• third-party expenses already incurred;
• the Service Agreement accepted by the customer, where applicable;
• applicable laws.

Where appropriate, refunds may be granted in full or in part.

Approved refunds are generally processed within 7 to 10 business days.

Depending on the circumstances and applicable law, refunds may be issued using the original payment method or another mutually agreed payment method.

5. Subscription Services

Recurring services are billed at the beginning of each billing cycle.

Cancellation requests must be received at least five (5) business days before the next scheduled renewal date.

Once a billing cycle has started and professional work has commenced, that billing period is considered earned and is generally non-refundable unless otherwise required by applicable law.

6. One-Time Professional Services

For one-time professional services such as website development, Local SEO setup, Google Business Profile optimization, compliance services, reputation management or similar digital services, refund eligibility depends on the progress of the project.

If no work has yet commenced, a refund may be approved.

If work has already begun, any refund may be adjusted to reflect:

• professional services already performed;
• time invested;
• internal resources allocated;
• third-party costs already incurred.

Once the services have been substantially completed or accepted by the customer, refunds may no longer be available, subject to applicable law.

7. Non-Refundable Third-Party Costs

Certain expenses paid to independent third parties cannot be refunded.

These may include, without limitation:

• Domain name registrations;
• Website hosting services;
• Google Ads advertising budgets;
• Premium software licenses;
• Premium plugins;
• Third-party subscriptions;
• Verification services;
• Any third-party service purchased specifically for your project.

These expenses remain non-refundable once incurred.

8. Customer Communication

Customer satisfaction is our priority.

If you have any question, concern, billing issue, service request or believe that a payment has been made in error, we encourage you to contact MapVisibilite Inc. immediately.

Our team is committed to reviewing every request promptly and working in good faith to find a fair and reasonable solution.

Many situations can be resolved quickly through customer support, including clarification of services, project adjustments or, where appropriate, a refund.

9. Payment Disputes

Before initiating a payment dispute or chargeback with your financial institution, we respectfully encourage you to contact MapVisibilite Inc. first.

Many payment concerns result from misunderstandings that can often be resolved quickly and professionally without the need for banking intervention.

When appropriate, and in accordance with applicable laws, we will make every reasonable effort to resolve the matter directly with you.

Nothing contained in this Policy limits or waives any rights available under applicable law.

10. Fraud Prevention and Transaction Records

To protect both our customers and our business against fraud, unauthorized transactions and payment disputes, MapVisibilite Inc. maintains records relating to customer transactions.

These records may include:

• invoices;
• payment confirmations;
• electronically signed Service Agreements;
• electronic signature audit certificates;
• customer communications;
• project documentation;
• technical activity records;
• customer authorizations;
• any documentation reasonably necessary to demonstrate the existence and execution of the purchased services.

These records may be used solely for customer support, fraud prevention, legal compliance and payment dispute resolution.

11. Policy Updates

MapVisibilite Inc. reserves the right to update or modify this Policy at any time.

The most recent version will always be published on this page together with its effective date.

Continued use of our services after any update constitutes acceptance of the revised Policy.

12. Contact Information

MapVisibilite Inc.

9 Mary Ester Avenue

Blanc-Sablon, Québec G0G 1C0

Canada

Email: support@mapvisibilite.com

Phone: +1 (438) 259-0606

Website: https://mapvisibilite.com